[① Payment]

Click the payment/application button for each plan to proceed to the payment screen. After entering your credit card information, click the payment button to complete the payment. Afterward, a customer information registration form will appear; please fill it out. Payment is generally by credit card only

[② Application]

After we confirm your payment and customer information registration, we will send you an email confirming your order details, delivery method, and shipping costs. Please reply if the details are correct or if you wish to make changes. (We will contact you within 24 hours on weekdays. If you do not receive a reply, please contact us by email.)

[③ Receiving the bicycle]

For those picking up their bikes locally, the key and charger will be mailed to your home. Once you receive them, take the key to one of the designated bike ports (parking areas) in Harajuku or Daikanyama and use the bike. (The ports are open 24 hours.) For those requesting delivery, we will deliver everything to your home. (Delivery fees apply depending on the area.)

[For corporate rentals]

We also offer rentals of multiple units for corporations and organizations.
Please contact us at support@cogicogi.jp with the following information: [Planned area of ​​use / Number of units requested / Name of contact person / Phone number]. Please use our service to avoid crowded places during your travels.

Q. Can I use the bicycles located at the port?

A. This plan is for renting a bicycle only; you may not use any bicycle other than the one designated

Q. Are there any restrictions on the rental period?

A. There are no restrictions or obligations regarding the rental period. You can use it for any period you like, as needed

Q. If I rent the car partway through the month, will I be charged for the full month?

A. No, the fee is calculated on a monthly basis from the rental start date. For example, if the rental starts on April 25th, the fee will cover the period from April 25th to May 24th

Q. Can I get a daily rate on the rental fee?

A. We do not offer daily pro-rata calculations

Q. What happens if the battery on the rented bicycle doesn't last long enough (for example, if the battery deteriorates during the rental period)?

A. We will send you a different battery, so please return the original battery to us

Q. Is it possible to use this service for corporate purposes?

A. Our services are available to corporations as well. Please feel free to contact us! For inquiries, please email support@cogicogi.jp

Q. Can I rent multiple units?

A. Yes, it is possible