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TOP > Frequently Asked Questions List

I. About Account Registration

  1. I'd like to use a bicycle now, but could you please tell me how to register an account?
  2. Is there a fee to register an account?
  3. Does each user have to register individually?
  4. I want to change my registration information. How can I do that?
  5. I would like to use this service as both a corporation and a sole proprietor. Could you please tell me how to register?

II. Regarding Fees

  1. How much does it cost to use?
  2. How will I be charged for the extension fee?
  3. When will the charges be applied?
  4. Please tell me which credit cards are accepted
  5. Is it possible to change my credit card information?
  6. Is it not possible to pay in cash?
  7. Is a deposit required?
  8. Can I rent multiple bicycles using a single smartphone?

III. How to use

  1. Please tell me how to borrow it
  2. How do I lock and unlock a bicycle while it's being rented?
  3. Please tell me how to return it
  4. How long does it take from purchasing a ticket until I can actually rent the item?
  5. Is it okay to lend my bicycle to friends and family using my account?
  6. Can I return the port to a different port than the one I borrowed it from?
  7. Where can I find the location of the port?
  8. What do I need to bring when using a bicycle?

IV. About Bicycles

  1. Could you please tell me the specifications of the bicycle?
  2. Does it come with a child car seat?
  3. Can children ride it?
  4. Is it possible for people under 18 to use this service?
  5. The saddle is too high; can it be adjusted?
  6. How can I check the remaining battery level of my bicycle?
  7. Does your bicycle have a basket?

V. Troubleshooting

  1. I'm at the port, but I don't have a bicycle
  2. I tried to rent a bicycle at a port, but I got an error on the app and couldn't find a bicycle
  3. I'm worried about whether the bicycle has been returned properly
  4. The battery on the bicycle I'm using is about to die
  5. My smartphone's battery died while I was using it
  6. My bicycle was stolen
  7. My bicycle was removed while I was using it
  8. I was involved in an accident while using it
  9. Port not found
  10. My bicycle tire is flat
  11. The bicycle I tried to rent had no air in the tires
  12. I damaged the bicycle while using it



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Fixed monthly fee for renting electric-assist bicycles